The Competitive Advantage

January 1, 2013

2013 Marketing & Sales Resolutions

At this time of year, we start thinking about how we can improve our lives for the coming year.  We start making our annual resolutions like “I need to lose weight,” “…stop smoking,” or “…pay more attention to my spouse.”

But most of those “goals” never happen.  Why?  Simple… because they are not action-oriented.  You can’t just “lose weight,” but you can go to the gym 3 times a week.  You can’t just “stop smoking,” but you can start chewing nicotine gum whenever you have a craving.  And you can’t just “pay more attention to your spouse,” but you can make sure every Friday night is “date night.”

See the difference?

Now let’s look at your 2013 Business Resolutions, from a marketing & sales perspective and see what you can come up with…

December 11, 2012

It really is all about the customer ‘experience’: A 10-point checklist for providing memorable service.

Twice in the last two months, I have had really lousy experiences at retail specialty stores.  Yeah, I know you’re not a retailer… but bear with me – the same ideas (and ideals) apply.

I went into these stores with every intention of buying (one was a bike shop, the other a computer store – so they were pretty good-sized purchases).  In both instances, I literally stood in the aisle near the products that interested me for 15 minutes waiting for some help to be able to ask some questions and make my purchasing decisions.  In both cases, it was the middle of a weekday and there were store employees just walking or standing around, not busy and simply ignoring me.

I left both stores frustrated and took my business elsewhere.

But those experiences got me to thinking about our industry… are we being proactive and responsive to our clients so they don’t “walk way” frustrated? To help you review your client interaction processes, here’s a 10-point checklist that can help:

December 5, 2012

Get prepared… part 5 of a 5-part series on how to create your marketing & sales plan for 2013

One of the key parts of crafting your plan (Phase 3) is building in the mechanisms for measuring each of your marketing & sales tactics (which you execute in Phase 4).  If you’ve been disciplined about measuring and testing your tactics, in Phase 5, you will go through the results and decide what worked / what didn’t / and what needs to be tweaked.

November 27, 2012

Get prepared… part 4 of a 5-part series on how to create your marketing & sales plan for 2013

So, how’s your 2013 marketing & sales plan coming along?  Have you been following the steps in our process?

Have you done your homework and analysis (Phase 1)?  Did you establish the strategies to help drive your business (Phase 2)?  Have you crafted your plan with all the details (Phase 3)?  Great!

OK, now it’s time to execute and manage that plan (Phase 4).  And here are some guidelines for doing it…

November 20, 2012

Get prepared… part 3 of a 5-part series on how to create your marketing & sales plan for 2013

In last two weeks, we discussed the first two phases of the marketing & sales plan process:  Phase 1 – Conducting your Background Review & Analysis; the results of which lead to Phase 2 – Developing your Marketing Strategies.

Phase 3 is about Creating the Marketing & Sales Plan.  It starts with determining which tactics are the best ones to support the strategies. This is where all of the details are spelled out for your action plan – the what, who, when, how many, how much, how often and so on.   Yes, there is a lot of detail to manage here… but without it, you’ll be flyin’ by the seat of your pants.