The Competitive Advantage

April 21, 2020

Stop hard selling during the pandemic… use these 9 ‘soft touches’ instead.

I’ve been involved in a number of industry conversations lately around the topic of ‘selling during the pandemic.’ As the uncertainty grows, firms want/need to continue to sell, if only to maintain their business.

For many, however, the inclination is to be too proactive… that is ‘sell harder, sell faster.’ The reality is, though, that the opposite approach will have a much more positive impact.

April 14, 2020

With the ‘new normal,’ is a marketing & sales plan still useful?

Uhhh… no and yes!

As we all know, we’re experiencing an unusual time right now… everything in life – and in business – is changing very rapidly. And the speed of all of those changes is fundamentally impacting the way we conduct business.

One of the many questions these changes are forcing us to answer is, “Do we still need a marketing & sales plan?” Many of us spent so much time at the end of last year planning for how to tackle growth this year… is what we did then still relevant?

April 6, 2020

Stuck-at-home marketing & sales, part 4

Low-cost/no-cost marketing & sales ideas #19-23…

If you’ve been following along the past few weeks (3/18, 3/24, 3/31), we’ve explored 18 different marketing & sales activities you could employ while you’ve got a little extra time on your hands during the pandemic. Here’s a quick rundown:

March 31, 2020

Stuck-at-home marketing & sales, part 3

6 MORE things to start doing while you’re hunkered down during the pandemic.

In the past two articles (3/18 and 3/24), I listed out a number of low-cost/no-cost marketing & sales ideas you might want to consider implementing while you’ve likely got a little extra time on your hands during the pandemic.

I wanted to continue that theme this week with 6 more ideas…

March 24, 2020

Stuck-at-home marketing & sales, part 2

5 MORE things you can do while you’re hunkered down during the pandemic.

In last week’s post, I outlined 7 low-cost/no-cost marketing & sales ideas you could implement while you had a little extra time on your hands during this COVID-19 outbreak. Since it looks like this ‘new normal’ will be with us for a while, here are 5 more marketing & sales activities to work on while your new office is the kitchen table:

March 18, 2020

Stuck-at-home marketing & sales, part 1

7 low-cost/no-cost things to do with the extra time on your hands.

We’re in the midst of an unusual and unprecedented time period. Business owners simply don’t know how to deal with the COVID-19 crisis.

Some are promoting their services that can help right now… for example, offering to conduct online qual research, rather than doing in-person focus groups. Others are mentioning their enhanced healthy employee procedures. And that’s fine.

March 1, 2020

“But we’re a really good partner.”

3 Steps to True Big-Client Partnerships

I had a conversation last week with a friend of mine, the well-known CEO of a large market research firm. He was telling me about the time when he first joined his firm and, as part of his onboarding, reviewed their top 10 clients. One of them was a Fortune 100 company, a manufacturer of consumer food & beverage products… a brand known around the world. He was excited to learn that this company was his firm’s largest client and that his firm was a “good partner” to them.

February 26, 2020

Don’t Just Show Up! 19 Hacks for Conference Networking Success.

At this time of year, firms throughout our industry are gearing up for Spring conferences – Quirk’s, IIeX, Qual360, AAPOR, NEXT, plus scores of smaller regional and vertical events. They’re preparing to spend hundreds of man hours and thousands of dollars to send a couple of their key personnel to a few of these events to learn and network. Will it be worth? Often… it’s not.

So, to be sure you get maximum ROI from the conferences you’ll be attending, here are 19 hacks to help in your preparation: