The Competitive Advantage

October 23, 2013

Hey small business owner! Time to get serious about marketing.

An independent research consultant (in business for 15+ years) reached out to me recently to learn about what we do.  In preparing for our call, I did a little homework on her firm.  Here’s what I found:

• A YAHOO email address
• An old, unattractive, homemade website
• Website text that is all internally focused
• No resources (articles, blog, etc.) available for website visitors
• An incomplete LinkedIn profile… no image, generic LinkedIn address, etc.
• No LinkedIn company profile
• No listing/membership in key association – QRCA
• No Twitter account that I could find

October 1, 2013

Hey sales rep… do your homework!

Do you know who your customers are?  Sure you do.  You can probably describe them with some level of granularity.  And you know, in a broad way, what they do and how they use your services.  Good.

Well, I received a phone call (actually, they left a voice mail) yesterday that showed that not everyone is as smart as you.

August 9, 2013

If your summer is slow, focus on marketing & sales for a competitive advantage; part 8 – Differentiate your firm

Our summer blog series has covered of number of tactical topics like developing a list of new sales prospects, enhancing your online presence or getting active on LinkedIn.  Now, it’s time to do a little strategic thinking…

When I was starting Harpeth Marketing and doing my due diligence, I spoke with research firms across the county.  One of the questions I asked every one of them was, “How do you differentiate your firm from your competitors?”

For those that didn’t have a point of differentiation (a POD) – which was the majority of them – the answers were consistent across the board… and not very compelling.  They all said nearly the same thing, “We do great work… we have great people… and we really take care of our clients.”

Sound familiar?!  Is that how you would respond to that question?  And if everyone is saying that – then no one is really different!  Which, for the most part, is the case.  And if that’s the case… how can research buyers make a decision?  How do you stand out?  Why should they choose you over your competitors?  Which leads us to…

Summer tip #8: Establish your Points of Differentiation

May 7, 2013

Better, faster, cheaper… is it possible to deliver all 3 for a competitive advantage?

Creating strong client relationships is built on a 3-legged stool…

• Excellent service
• Low prices
• Great products/services

And the presumption has always been… you can deliver on two… but never on all three.  E.g. You can be fast and cheap – but the quality won’t be so great.  Or, you can turn it around quickly with great products – but it’ll cost you.

I have always believed this to be true – not just in MR but in every industry – until I went wine shopping with a friend of mine at Beltway Fine Wine & Spirits, just outside of Baltimore, Maryland.

April 30, 2013

A 5-step recipe to position your firm for a competitive advantage

At the risk of sounding like I’m a little full of myself, I’m going to toot my own horn… but only to make a point.

We had an inquiry from a good-size research firm in the U.K. recently, which was sort of unusual… since I don’t really do anything to try to build business there. So I was a little flattered.

During the introductory portion of the call (gotta love Skype!), my contact said that he reached out to me, “because you’re the most recognized name in marketing & sales in our industry in the UK.”  Are you kidding me?!  How did that happen?!

March 13, 2013

How Advertising can Support your Marketing & Sales for a Competitive Advantage, Part 3

This is the third in a 3-part series on a few current consumer advertising campaigns that really got it right with their advertising – all of which were an excellent execution of a strong marketing strategy. [Yes, they’re B2C, but they illustrate very important marketing lessons.]

In the last two posts, we showcased Hardee’s/Carl’s Jr. and Chik-Fil-A and the interesting work they were doing with their TV ads.  This week I want to talk about the law firm of Cordell & Cordell.

I first heard about them through their radio ads here in Nashville.  They are a firm that focuses on men in cases of divorce.  That, in itself, is very interesting.

March 5, 2013

How Advertising can Support your Marketing & Sales for a Competitive Advantage, Part 2

This is the second in a 3-part series on a few current consumer advertising campaigns that really got it right with their advertising – all of which were an excellent execution of a strong marketing strategy. [Yes, they’re B2C, but they illustrate very important marketing lessons.]

Last week, we talked about Hardee’s & Carl Jr’s.  This week, I’d like to focus on Chik-Fil-A (http://www.chick-fil-a.com/), the fast-food restaurant chain serving [great!] chicken sandwiches, etc.

February 26, 2013

How Advertising can Support your Marketing & Sales for a Competitive Advantage, Part 1

This is the first in a 3-part series on a few current consumer advertising campaigns that really got it right… they didn’t advertise simply to build awareness (which isn’t necessarily a bad thing) or to make people laugh (which two of the three do)… but their ads are an execution of a specific marketing strategy.

Yes, I am a B2B consultant and most of you reading this work in a B2B environment… but there are three really good lessons to be learned here about executing marketing in support of a broader strategy.